Refund Policy

Aprondoc kits are digital products, customized to your answers and delivered instantly. Because of that, sales are final — with one important exception: if we fail to deliver, you get your money back.

This page describes our refund practices and is not legal advice. Have the wording and any regional consumer-law specifics reviewed before relying on it.

Final sale

Each kit is generated on demand from the details you provide and delivered to you immediately. We do not offer refunds for buyer’s remorse — for example, changing your mind after purchase, or deciding the documents aren’t what you wanted. You can preview a sample of your kit for free before paying, so you know what you’re getting.

If we fail to deliver

If something on our end prevents delivery and we can’t fix it, you are entitled to a full refund. First, reach out so we can try to re-send or regenerate your kit — that’s usually the fastest path. If we still can’t get you a working kit, we’ll refund the full amount to your original payment method via Stripe.

How to reach us

For delivery problems, email support@aprondoc.com. This inbox is monitored for delivery and download issues; it is not a live support or consulting channel. Please include the email you used at checkout so we can find your order.

EU / UK customers

Digital products that are delivered immediately are normally exempt from the 14-day right of withdrawal once delivery has begun. By purchasing, you ask us to begin delivery right away and acknowledge that you lose the 14-day withdrawal right once we start delivering your kit. This does not affect your statutory rights where the product is faulty or not as described.

How refunds are issued

Approved refunds are returned to your original payment method through Stripe. Depending on your bank, it can take up to 15 business days to appear.

Contact

Questions? Email support@aprondoc.com. See also our Terms and Help & FAQ.

Last updated: May 26, 2026